Mandan News

Kraft earns excellence award

Terry J. Kraft

Terry J. Kraft

Terry J. Kraft, an American Family Insurance agent in Mandan, has been recognized for providing outstanding customer experience under the American Star Excellence in Customer Experience Certification. Kraft joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.

The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience certification. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent. Only agencies that perform in the top 20 percent of all insurance agencies nationwide, based on customer satisfaction surveys, are eligible to become American Star Excellence in Customer Experience certified.

“When choosing an insurance agent, consumers can rely on the American Star Excellence in Customer Experience Certification to help them identify agents with a proven dedication to meeting customer needs,” said Dan Schultz, American Family president and chief operating officer. “This is an outstanding accomplishment.”

Kraft has been an agent for American Family since 1983. His office is at 2610 Old Red Trail.